FAQ
Where are your products made?
All our products are proudly made in Portugal, known for its exceptional craftsmanship and commitment to ethical manufacturing practices.
What materials do you use for your clothing?
We use 100% organic cotton that is certified under the Global Organic Textile Standard (GOTS). This ensures that our products are made with environmentally friendly materials, free from harmful chemicals, and produced in a sustainable manner.
Do you offer free shipping worldwide?
Yes, we offer free shipping to customers worldwide for total orders over $250. We believe that everyone should have access to our premium streetwear, regardless of their location.
What is your return policy?
We offer a hassle-free 14-day return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a refund or exchange. Please visit our Returns page for more details.
How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the status and location of your package.
How long does it take for my order to arrive?
It depends on where you are. Orders processed in Europe will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 2-7 days. Delivery details will be provided in your confirmation email.
Can I change or cancel my order after it's been placed?
If you need to make changes to your order or cancel it, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be cancelled or changed.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. You can select your preferred payment method during checkout.
Are your products true to size?
To ensure you select the right size, we recommend referring to our detailed sizing chart available on each product page. If you have further questions about sizing, feel free to reach out to our Customer Support team.
How can I contact Customer Support?
You can contact our Customer Support team by emailing support@voclainclothing.com or by using the contact form on our Contact Us page. We are here to assist you with any questions or concerns you may have.
What steps do I need to follow to return an item?
Returning an item is easy. Visit our Returns page for step-by-step instructions on how to initiate a return. Please note that the item must be in its original condition with tags attached to be eligible for a refund or exchange.
What is your commitment to sustainability?
We are committed to sustainability by using 100% organic cotton and eco-friendly packaging. Additionally, we donate 1% of our proceeds to building schools in Senegal, Africa, as part of our mission to create positive change in the world.
